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Amazon offers AI agent tech to other retailers

retaildive.com·Jun 2, 2026

Amazon has launched its Agentic Shopping Assistant tool on Amazon Web Services, enabling retailers to quickly create customized AI shopping assistants, significantly reducing the time needed for implementation. This tool aims to enhance conversational shopping experiences, as demonstrated by Tapestry's use in their Kate Spade AI Gift Concierge.

Amazon's introduction of the Agentic Shopping Assistant on AWS offers a strategic opportunity for retailers to implement AI-driven conversational shopping experiences efficiently. This tool significantly boosts conversion rates by 3.5 times compared to traditional searches, making it a valuable asset for enhancing customer engagement and driving sales. Retail professionals should consider integrating this technology to leverage AI's potential in improving customer interactions and increasing conversion rates.

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